Refund Policy

Last Updated: September 08, 2026

At Wazzuno InvoiceTracker, customer satisfaction, operational transparency, and fair business practices are our top priorities. This Refund Policy outlines the terms, criteria, and timeframes governing refund requests on our cloud invoicing platform.

1. Nature of Digital Goods & Instant Activation

All products and services provided by Wazzuno InvoiceTracker (including Monthly Subscriptions, Annual Plans, and Quota Top-Up Packs) are intangible digital services delivered via cloud computing. Once your payment transaction is verified by our licensed payment gateways (Tripay or PayPal), invoice quotas and premium features activate immediately on your account and are ready for instant use.

2. Non-Refundable Conditions (Anti-Abuse Policy)

To prevent service exploitation and maintain platform fairness for all users, refund requests cannot be processed or approved under the following circumstances:

• Consumed Quota: If you have utilized one (1) or more invoice quotas from your purchased plan, the transaction is considered fully fulfilled. We do not offer pro-rated or partial refunds under any circumstances.
• Expired or Unused Quotas: Subscription plans (e.g., Starter 20 invoices/month) provide access privileges within a defined billing period. Any unused quota at the end of the monthly cycle naturally expires and cannot be refunded, carried over, redeemed for cash, or transferred to future months.
• Change of Mind: Subjective reasons such as no longer needing the software, completing client projects earlier than anticipated, selecting an unintended package tier, or user inactivity do not qualify for a refund.
• Policy Violations: Any account suspended, restricted, or terminated due to verified violations of our Terms of Service (such as fraudulent billing, fake invoicing, or client spamming).

3. Qualifying Exceptions for Refunds

A full 100% refund will only be evaluated and approved under the following verified, extraordinary circumstances:

• Duplicate Billing (Double Charge): Your payment method was charged more than once for the same transaction due to network timeouts or gateway errors. All duplicate excess payments will be refunded in full.
• System Delivery Failure: Your payment was successfully deducted and settled by the gateway, but your account failed to receive the purchased quota within 24 hours of reporting it, and our technical team cannot manually credit the quota.

4. Claim Submission Window (Maximum 72 Hours)

Qualifying refund requests must be formally submitted within 72 hours (3 calendar days) from the official transaction timestamp, provided zero (0) invoice quota has been consumed. Any claim filed after this 72-hour window is automatically deemed void and cannot be processed.

5. Refund Request Procedure

1. Submit your request through our official Customer Support & Helpdesk or WhatsApp Helpdesk with the subject: [Refund Claim] - Transaction ID / Registered Email.
2. Include your official payment receipt and transaction reference ID (from Tripay or PayPal).
3. Our finance verification team will audit gateway records and your quota consumption history within 1 business day.
4. Upon approval, the refund will be credited back to your original payment method or bank account within 1 to 3 business days.