Refund Policy
Last Updated: September 08, 2026
At Wazzuno InvoiceTracker, customer satisfaction, operational transparency, and fair business practices are our core priorities. This Refund Policy outlines the terms, criteria, and strict timeframes governing refund requests on our cloud invoicing platform.
1. Nature of Digital Goods & Immediate Fulfillment
All products and services provided by Wazzuno InvoiceTracker (including Monthly Subscriptions, Annual Plans, and Invoice Top-Up Packs) are intangible, digitally delivered cloud services. Upon successful payment settlement verified by our payment gateways (Tripay or PayPal), invoice quotas and premium system capabilities are provisioned instantaneously to your account for immediate deployment.
2. Strict Non-Refundable Conditions (Anti-Abuse Rules)
To prevent service exploitation and guarantee platform stability, refund requests are strictly barred and will NOT be issued under any of the following circumstances:
- Partial or Any Quota Consumption: If you have utilized even a single (1) invoice quota from your purchased plan or top-up pack, the transaction is irrevocably deemed fully activated and consumed. We do not offer pro-rated, partial, or split refunds under any condition.
- Expired or Unused Quotas: Subscription plans (e.g. Starter 20 invoices/month) are time-bound access services. Any quota that remains unconsumed upon the expiration of your monthly cycle naturally lapses and cannot be refunded, carried over, redeemed for cash, or retroactively claimed in subsequent months.
- Change of Mind or Subjective Grounds: Claims based on personal reasons, such as "no longer needing the software", "project completed early", "mistakenly chose the wrong tier", or failure to utilize the service.
- Account Termination or Policy Violations: Any account suspended, restricted, or terminated due to violations of our Terms of Service (such as fraudulent billing, fake invoicing, or client spamming).
3. Limited Refund Eligibility (Exceptions)
A full refund will only be evaluated and disbursed under the following verified, extraordinary circumstances:
- Duplicate Billing (Double Charge): Your payment method was charged multiple times for the identical transaction due to a network glitch or gateway timeout. All redundant excess payments will be refunded in full.
- System Delivery Failure: Your payment was successfully deducted and completed by the gateway, but your account failed to receive the purchased quota within 24 hours of reporting it to our support desk, and our engineering team cannot manually credit the quota.
4. Strict Claim Submission Window (Maximum 72 Hours)
Eligible refund claims must be formally submitted within 72 hours (3 calendar days) from the official transaction timestamp, provided zero (0) invoice quota has been consumed. Any claim filed after this 72-hour period or submitted in subsequent billing cycles is permanently barred and automatically dismissed.
5. Refund Request Procedure
- Send an email from your registered account to support@adhityasukma.com with the subject line:
[Refund Claim] - Transaction ID / Registered Email. - Attach your official payment proof and transaction reference number (from Tripay or PayPal).
- Our verification team will audit the gateway logs and your quota consumption history within 1 business day.
- Once validated and approved, the refund will be credited back to your original payment method or bank account within 1 to 3 business days.